GENERAL FAQs
What paper is used for my prints
To ensure the highest possible standards of colour reproduction, perfect contrasts, sharpness and outstanding museum quality longevity we utilise two papers from a top tier German paper manufacturer with 440 years of expertise, Hahnemühle.
The Hahnemühle Photo Rag Baryta Paper 315 gsm is a pure cotton paper with exquisite surface texture, deep blacks and a gloss finish used for our black and white prints.
The Hahnemule Photo Rag 308, a 100% cotton paper with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail.
What Ink do you use?
We use the Epson Ultrachrome Pro 12 pigment Ink system enabling a 99% Pantone color gamut for the most accurate color reproduction. This results in a print that captures the full spectrum of colors with incredible clarity, depth and dimension.
What Printing method is used?
Our printing experts utilize state of the art wide format Epson Printers allowing control over the entire process & ensuring the highest industry standards.
What canvas do you print on?
Hahnemule Art Canvas Smooth is a matt coated inkjet canvas made from mixed polyester-cotton fabric. The premium matt inkjet coating produces striking print results Colours are wonderfully vivid the depth of the black truly stands out and details are reproduced perfectly.
It’s acid & lignin -free meeting the most exacting requirements in terms of age resistance.
Canvas prints are shipped rolled, ready to stretch over an internal frame or to be framed. If you have any questions or want a specific size, please contact me.
Can you print on Aluminium, Wood, Acrylic or Dibond?
- The shipping costs of these mediums from South Africa abroad are extremely high. As such our recommendation is to send you a high res file for you to make the print on the medium of your choice, wherever you are in the world.
Please note that because all my prints are limited editions the cost remains the same as it does for paper prints with the printing costs being handled by yourself.
Should cost not be an issue shipping can be arranged particularly within the African context.
Does my wildlife print come with a border?
All our prints come with a 60 mm / 6cm / 2.36inch white border to allow for artist signature and edition.
Do you also offer a framing service?
Since our clients span across the globe most with a host of different framing needs, we generally only offer a print service. This allows the collector the freedom of expression in term of framing material preferences and the important tie in with décor. Keep in mind that the star of the show is the always the print and good framing will only enhance the beauty of the art. Cost effectiveness is another huge factor so framing locally saves significantly on high shipping costs and possible increased complications of damage.
Should any of our clients have special needs that require framing please reach out and we will do our absolute best to assist. We do have some local, European and American framers to recommend if required.
LIMITED EDITION PHOTOFRAPHS
What is a limited Edition
Limited Edition means there is a pre-determined number of prints that are produced per photograph. Limited Editions can vary between 108 images and higher and have a set number of prints released per size. Once the Editions sell out there will never be another reprint which makes the artwork collectible.
Are the Prints Signed?
Absolutely – every image will reflect my signature as well as the edition number and the edition size verifying its authenticity.
Will I receive a letter of authenticity?
The signature and edition indication on the print are standard markers of authenticity however should you also require a letter of authenticity we will gladly provide an electronic version at your request.
PURCHASING ONLINE
How do I order my Wildlife print?
Simply browse the various collections for your favorite images and select the Add to Cart button on the image page. When you have finished and want to check out click on the Continue to Checkout button which will take you to the fulfilment page. Once your order is placed you will receive a conformation email with all the relevant details.
Please ensure all your details are correct including delivery address as well as the images ordered.
What are the sizes I can order my print in?
There are a number of varying sizes that are carefully curated according to each image. This is reflected on the individual product page for ease of reference.
Am I able to order a custom size?
We have ensured each image has a range of sizes to suit varying scenarios so we do not generally offer this service. However, we are open to special requirements on request.
Does the price of the artwork change over time?
As demand for popular limited edition prints increases (and the edition is closer to selling out) so the price increases. Collectors are rewarded with the best value when they buy early.
I would like to preview the artwork before purchasing, is this possible?
It is indeed possible with our new ARWidget which is an augmented reality protocol that allows you to mock up the image on your desired wall with your mobile phone without a app. On our individual product page all that required to start is to simply click on the - View in my Space - icon
SHIPPING
How is my print shipped?
All unframed prints are meticulously rolled up with a specially fabricated acid free tissue paper that protects the printed surface. The print is then inserted into a sturdy cardboard sleeve / tube which ensures safe transit and arrival to your door.
How long does it take for my print to be delivered?
Once we have received verification and payment of your order it is then processed for printing and packaging. We generally allow between three and seven business days for this before a courier is allocated for delivery. You will receive a tracking number in order to track your order.
In South Africa orders are shipped with the Courier Guy Economy and this takes two to three days to arrive.
For international orders DHL Express is the service we use to ensure your package arrives within their three to ten days delivery time period.
What about duties and taxes?
We do not charge duties or taxes for international orders but customers will need to pay for any associated import fees including fees and customs related to their order after the artwork has been purchased.
Is my artwork shipment Insured?
Yes, we ensure full coverage on all shipments. If you receive damaged artworks please notify us within a week with images or a short video detailing the issue (See below for more details) We will either replace or repair but only on insured shipments to the delivery address and not any damage incurred from onward addresses.
What happens if I receive a damaged shipment?
If you receive a damaged shipping tube and print it’s important to immediately log this with the shipping company on delivery in order for them to have it on record. Do NOT return it with them.
Please notify us within 14 days and request a reprint providing the relevant details pertaining to the damaged shipment with a few images or short video to prove courier liability.
We will provide a replacement reprint with the same edition number for free provided the above time frame is met. We will need to ascertain if the shipment company is liable for the damage and make a claim from them.
In order for us to do this please act promptly and ensure you act within the 14day window period - time is of the essence since DHL only has a short window of 30 days in which to pursue damage claims.
What about customer or framer’s damage to the artwork?
Mistakes can happen when handling fine art prints during the framing process. If damage is incurred rendering the print un usable please ensure to report this to us within 120 days from date of delivery - along with some photos or short video as evidence.
Due to the handling costs involved of re printing a 35% fee of the original print will be charged plus the courier / shipping fee. We will also request that the damaged print is destroyed to avoid having in circulation two artworks with the same edition number.
Can I open the shipping tube when it arrives?
We strongly recommend that you DO NOT open the shipping tube and rather take it directly to the framer. This is to avoid any unwanted outcomes associated with handling the rolled-up print too much. The framer will also need to uncurl the print with gloves on to ensure its flat for the mounting and framing process.
REFUNDS AND CANCELLATION
What is your cancellation policy?
Since all our artworks are custom orders and production of the work purchased is set in motion soon after, the artwork cannot be cancelled, returned or refunded at any time.
Do you have a refund policy?
Due to your order being custom made for you we are unable to offer returns or exchanges of your artwork.
CARE
Can I store the artwork in the tube for an extended time
Yes, provided the tube is kept in a climate stable environment the artwork can be stored safely for a few years.
How do I care for my wildlife art print?
Treat your print as you would any other extremely valuable fine art piece because your print is 1 of only 108, in the entire world. The artwork should never be hung in direct sunlight for prolonged periods. Prolonged direct sunlight is likely to cause discolouration in your print. High humidity areas can cause the paper to expand and bend. Please do not for whatever reason use any solvents in direct contact with your print – ever.
Never touch the print with your finger tip’s, the natural oil will leave a mark. Never wipe a piece of dirt from the print surface with your finger, rather utilise a blower brush. Please get your fine art print framed as quickly as possible and always place the acid free tissue paper, that comes with your print, on top of it to avoid damage – until it is framed. Only use professional framers who should be using the best materials for the tape, backing board, mounting board and matting board. Non-reflective glass with UV protection or museum acrylic glaze will help your print to stand the test of time.
How long will my artwork last?
Giclee prints are renowned for their extensive longevity and with the correct care should last generations.
Print Quality
"The print quality is exceptional. The detail and tones feel gallery-level, and it completely transformed the room."
Alex R
America
Craftsmanship
"The large print looks like a statement piece from a gallery. Every guest comments on it."
Stacey Rickson
United Kingdom
Design Quality
"I was genuinely impressed when it arrived. The clarity, depth, and finish make it feel like a true art piece rather than just a print — it’s now the focal point of the room."
Laura Morton
France
