Last updated: 20/01/2026
This Privacy Policy explains how Michelly Rall (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from this website (the “Site”), or when you otherwise interact with us.
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information you provide to us, such as your name, email address, phone number, billing address, shipping address, order details, account details (if you create an account), and any messages you send to us through email, forms, or support requests.
We may also collect information automatically when you use the Site, such as your IP address, device and browser details, pages viewed, time spent on the Site, referral information, and approximate location derived from your IP address.
Payments are processed by third-party payment providers. We do not store your full card details. Payment providers may collect and process payment data in accordance with their own privacy policies.
HOW WE USE YOUR INFORMATION
We use personal information to process and fulfill orders, arrange shipping and delivery, provide customer support, respond to enquiries, send order updates and important service messages, improve the Site and user experience, detect and prevent fraud and security issues, comply with legal obligations, and send marketing communications where you have opted in or where permitted by law.
HOW WE SHARE YOUR INFORMATION
We may share your information with trusted third parties only as needed to operate the Site and deliver services, such as payment processors, shipping and courier partners, website hosting and service providers, analytics tools, email service providers for transactional emails and marketing (where applicable), and professional advisers such as legal or accounting providers.
We may also share information with authorities or regulators if required by law.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
If you are located outside our primary operating country, your information may be transferred to and processed in other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enable core Site functions (such as cart and checkout), remember your preferences, analyze traffic and performance, and support marketing and advertising where used.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.
MARKETING COMMUNICATIONS
If you opt in to receive marketing communications, we may send emails about new collections, offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us.
We may still send non-marketing messages that are necessary for order fulfillment or customer service.
DATA RETENTION
We keep personal information only as long as necessary to provide services and fulfill orders, maintain records for accounting, tax, and legal compliance, resolve disputes, enforce agreements, and improve and secure our services. When information is no longer needed, we take reasonable steps to delete or anonymize it.
SECURITY
We take reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.
YOUR RIGHTS
Depending on your location and applicable law, you may have rights to access the personal information we hold about you, request corrections, request deletion (subject to legal requirements), object to or restrict certain processing, withdraw consent where processing is based on consent, request a copy of your data, and lodge a complaint with a data protection authority.
To exercise your rights, contact us using the details below.
CHILDREN’S PRIVACY
The Site is not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal information from children.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.